As long as the order has not been processed for shipping yet, you can edit the shipping address on your order. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.


Step 1: To edit the shipping address on your order, find the order confirmation email that you received from us (if you can't find this, send us a message via the chat on our website and we can resend that to you). You will see a button with 'Update Address' underneath your shipping information towards the bottom of the email. 

Update address button example

You can also click on 'view your order'.  

The button in your order confirmation email showing a link to the order status page.

Step 2: Both of these options will take you to the order status page, where you will see the option to update your shipping address at the top and bottom of the page.   

The button to update your address on the order status page.

The button to update your address on the order status page. 

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